How to Use Our Crash Replacement Policy？

Light Travel Wheels - Enhanced Crash Replacement Policy

Scope: This policy covers accidental damage to your wheels resulting from crashes or unintended misuse during normal riding conditions, including but not limited to: casing a large jump or drop, impact from a crash, or striking rocks or other hard obstacles.

Coverage: This policy applies to all Light Travel Series carbon fiber rims and complete wheelsets purchased from an authorized dealer. Please refer to the product section on our official website for detailed series information.

Discount Tiers:

We offer a tiered discount structure for replacement rims or wheels under this policy:

1. Standard Replacement: A 10% Discount on the current retail price.
2. Enhanced Replacement (25% discount): This higher-value discount is available under specific qualifying conditions, subject to approval by Light Travel. Examples include, but are not limited to:
3. Documenting the incident via high-quality video (e.g., for a professional review, crash test, or impactful social media content) and sharing the usable footage with Light Travel for potential promotional use.
4. Other scenarios are determined at Light Travel's sole discretion that significantly support our community or product development goals.
5. For more details could contact us via email: support@lighttravelcycling.com

Terms:

1. Eligibility: A one-time discount is offered for qualifying damage within five (5) years of the original date of purchase. This policy is non-transferable and valid only for the original, registered purchaser.
2. Claim & Approval: Submit your claim via our official website's support portal. To be considered for the Enhanced Replacement discount (25%), you must detail and provide evidence of your qualifying scenario (e.g., video links, description of content) during the claim submission. All requests for the Enhanced discount are subject to verification and approval by Light Travel.
3. Replacement Product Inspection: Should any defect or issue be identified with the replacement product, it must be reported to our After-Sales Service team within seven (7) days of receipt. After this period, the replacement is considered accepted. The 5-year coverage period is based on the original purchase date and does not renew with a replacement.
4. Customer Responsibilities: The customer is responsible for all costs associated with shipping the replacement product, including any applicable customs fees, import taxes, and duties.

Claim Process:

Our After-Sales Service team will review your claim and respond within 24 hours on business days. In most cases, you arenot required to return the damaged wheel or rim. Final discount tier approval rests solely with Light Travel.